"The software is both cool and not. It's really a v1 (The real v1 version was a Media Player interrogation implementation). It has a very cool sugar coating, but the insides are not quite there yet. Some things are really easy to do and intuitive. But when you need to delve a little deeper, that's where its v1'ness shows. Like editing the music ID tags. The Find Album and Advanced Editing feature in Media Player 11 is something the Zune software really needs. The Zune Marketplace integration is nice in how seamless it is. I actually like that it uses MS Points. This makes it easy to give my son Points he can use on the XBox or for the Zune. We haven't signed up for a Pass yet, but we likely will."
There are a lot of people getting Zunes this Christmas, and here's an interesting write-up from a fellow named Greg Duncan. He covers the overall experience, the strengths of the Zune as he sees them, and the problems. It's interesting to see how a first-time Zune owner perceives the second generation devices. He definitely notices some problems with the software, which is refreshing because I keep getting told I'm a "power user" and the problems I notice aren't noticed by "regular people".