Sunday, February 7, 2010
Posted by Adam Krebs in "Zune Media" @ 09:57 PM
"Zune Pass is just such a subscription service, and it's a pretty good one… but lately, Zune Pass subscribers have been seeing their music collections just disappear into thin air. This can be a single song, an entire album or even whole artists' collections. Disappearing acts included, but weren't limited to, popular artists like Arcade Fire, Vampire Weekend and Spoon. Now, when stuff like this happens, the usual culprit is that the record industry has re-negotiated its licensing deals with the service… which seems to be exactly what occurred. Microsoft has responded to customers' complaints by saying that their music has disappeared because record labels have pulled them."
This story's been making the rounds on the internet as of late. It appears that music from a number of artists is no longer available for Zune Pass download in the marketpace, and has been subsequently stopped working in Zune Pass holders' collections. Though Microsoft has stated that this decision is left up to the labels, there seems to be no larger reasoning behind what content has been pulled. For their part Microsoft has acknowledged the issue and promised to investigate. They are asking affected users to report missing music in the Zune.net forum thread.