Wednesday, June 20, 2007
Posted by Damion Chaplin in "Zune Talk" @ 01:00 PM
"So the biggest problem, aside from the installation failing, was that neither the Zune Installer or Event Viewer were displaying the error code I needed to properly identify the problem. Without the error code it was just impossible to know what was wrong, and what steps to take. I called Zune Support and the rep had me install all the high-priority Windows updates, after which, the installer still failed, but I was left with an error code (1303) in Event Viewer. To resolve the problem, I followed these instructions, but my attempt to complete step 1 resulted in an obnoxious "Access Denied" error. The user account I was using is Admin level, so I have no clue why I got that error message. Nonetheless, I logged out of my primary account and logged in to my other Admin user account I use just for troubleshooting. This time the commands worked, and the installer was able to successfully install the Zune software."
If you're one of the unlucky people out there to get the 1303 error code while trying to install the Zune software, you'll find this article a useful one. What I find interesting is that he spent all this effort to get the Zune software up and running and he doesn't even own a Zune! Talk about stubborn! If I were just trying out a music program and it didn't install, well, I'd just find a different program. Guess Microsoft lucked out this time.