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All posts tagged "error"


Wednesday, June 20, 2007

Zune Finally Installed!

Posted by Damion Chaplin in "Zune Talk" @ 01:00 PM

http://www.theyshoulddothat.com/2007/06/zune_finally_installed.html

"So the biggest problem, aside from the installation failing, was that neither the Zune Installer or Event Viewer were displaying the error code I needed to properly identify the problem. Without the error code it was just impossible to know what was wrong, and what steps to take. I called Zune Support and the rep had me install all the high-priority Windows updates, after which, the installer still failed, but I was left with an error code (1303) in Event Viewer. To resolve the problem, I followed these instructions, but my attempt to complete step 1 resulted in an obnoxious "Access Denied" error. The user account I was using is Admin level, so I have no clue why I got that error message. Nonetheless, I logged out of my primary account and logged in to my other Admin user account I use just for troubleshooting. This time the commands worked, and the installer was able to successfully install the Zune software."

If you're one of the unlucky people out there to get the 1303 error code while trying to install the Zune software, you'll find this article a useful one. What I find interesting is that he spent all this effort to get the Zune software up and running and he doesn't even own a Zune! Talk about stubborn! If I were just trying out a music program and it didn't install, well, I'd just find a different program. Guess Microsoft lucked out this time.


Friday, January 5, 2007

The Zune "Death Crash": Say Goodbye To Your Content

Posted by Jason Dunn in "Zune Hardware" @ 11:00 AM


[2 MB high-resolution image also available]

Know what that is? Something you never want to see on any gadget you ever own that's full of your content. On November 14th, the day I purchased five Zunes, I saw that error come up on one of the Zunes I was testing. I had just plugged it in to recharge (you can see the power is almost gone) and picked it up to use it when I saw that error. As you can see, selecting OK is the only option. The Zune then rebooted itself, and all the content was cleared from the device. Because I had just taken it out of the box, there wasn't anything on it other than the pre-loaded content, so the error was more one of curiosity than anything else. But can you imagine if you were on vacation, or a business trip, had your Zune loaded up with all your music, photos, videos - and it all just vanished? That's what I call an extremely inconvenient scenario - and one that would likely result in the customer taking the Zune right back to the store for a refund.

What causes the error? Good question. First, I know that it's a Toshiba hardware error, because the same thing can happen on a Gigabeat S device. I don't know if I should feel lucky that I saw two rare errors, or feel cursed. Both of the errors happened under similar circumstances: a device with dead or nearly dead batteries, being moved or held as they were plugged in and powered on. A source I have told me that this problem occurs on the Zune when the hard drive is accessed from the power being turned on, and moved at the same time. The Zune thinks there's potential damage to the hard drive, so it re-initializes everything and wipes out the content in an effort to recover from the error. The Zune 1.1 firmware update supposedly addresses this issue, so it may be a non-issue because most people will cradle the Zune and update the firmware pretty quickly. I haven't seen this reported elsewhere, so it would seem (thankfully) to be a rare issue. But if it happens to you, and you lose all your content...now you know why.


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