Monday, May 7, 2007
Posted by Jason Dunn in "Zune Talk" @ 03:00 PM
I've been watching, a bit flabbergasted, at how much trouble Dave Winer
is having getting his Zune set up and ready go be used. I'm well aware of the many issues related to the Zune software and setup process, but Dave's inability to get the Zune working is, well, stunning. I sent him an email to offer my help, but he hasn't responded in several days so I suppose that means he's not interested in my help (or maybe he's just slow to respond to email like I am sometimes due to volume). So I figured I'd help him out in public. To properly de-construct this issue, you'll need to read part one
, part two
, and part three
. Got it? Good.
Now Dave admits that some of the problems he's having might be because he's using Parallels on a Mac, but some of the issues he's having seem truly bizarre. The Zune says it's synchronizing, but when he looks at the device, there's nothing on it? I've never heard of that one before. I think many of the problems are between the chair and the keyboard/mouse - i.e., Dave himself. There are clearly some lessons here for Microsoft's Zune user interface design team - and I'd never argue that the Zune desktop software is elegant or particularly well-designed - but by the same token I think as a Mac/iPod user Dave probably has pre-conceived notions about where to look and what to do with the Zune.
Tuesday, February 27, 2007
Posted by Jason Dunn in "Zune Talk" @ 09:00 AM
Now that I've got my machines all running Vista nice-and-pretty, I went to Zune.net and downloaded the Zune desktop software to install. I ran the installer and it said it was checking for a software update. I chuckled because of course I had the newest version, I just downloaded it right? Wrong. It found an update to the software and proceeded to download it. Why Zune.net wouldn't have had the most up to date version of the software is beyond me, but there you have it.
After that, it proceeded to install, coming to the point where it says "Scanning for Device". At that point I connected my Zune to this system for the first time, expecting it to be detected and go from there. The device was identified by Vista, and it said the drivers were installed successfully. The Zune software installer, however, didn't acknowledge that it was connected. The Zune is connected to the back of the PC, not through a hub. This is a very stock install of Vista Ultimate with only a handful of third party programs installed: SnagIt, AnyDVD, FolderShare, MediaMonkey, and Flash. That's it. So why would the software have so much trouble? I left it on the "Searching for Device" phase for about 20 minutes, then gave up. When I disconnected the Zune the software gave me a pop-up error message stating "It is not possible to change the sync settings at this time. Please try again later." The software installer then said "TypeError: Invalid procedure call or argument [Hint] GetDevice." Gee, that's user-friendly.
At that point it continued onward and scanned my library. The process was a little slow, but then again it was scanning 15,500 pictures and a little over 15,000 songs. After the process finished I connected my Zune and created a new partnership with the software. Everything went smoothly, and my Zune is loaded up with music now. They still haven't added any sort of "smart sync" based on adding photos taken in the last 30 days for instance, but someday I hope they'll go that route.
Tuesday, November 21, 2006
Posted by Darius Wey in "Zune Talk" @ 07:00 PM
"Being a lover/owner of the Gigabeat S, I had certain expectations of the Zune. Contrary to some of the reports I've read, I had a great experience getting it up and running, with appropriate hand holding."
It's good to see that not everyone is having issues getting the Zune up and running. How about you? Was your initial Zune setup a rosy experience?