Wednesday, June 20, 2007
Posted by Damion Chaplin in "Zune Talk" @ 01:00 PM
"So the biggest problem, aside from the installation failing, was that neither the Zune Installer or Event Viewer were displaying the error code I needed to properly identify the problem. Without the error code it was just impossible to know what was wrong, and what steps to take. I called Zune Support and the rep had me install all the high-priority Windows updates, after which, the installer still failed, but I was left with an error code (1303) in Event Viewer. To resolve the problem, I followed these instructions, but my attempt to complete step 1 resulted in an obnoxious "Access Denied" error. The user account I was using is Admin level, so I have no clue why I got that error message. Nonetheless, I logged out of my primary account and logged in to my other Admin user account I use just for troubleshooting. This time the commands worked, and the installer was able to successfully install the Zune software."
If you're one of the unlucky people out there to get the 1303 error code while trying to install the Zune software, you'll find this article a useful one. What I find interesting is that he spent all this effort to get the Zune software up and running and he doesn't even own a Zune! Talk about stubborn! If I were just trying out a music program and it didn't install, well, I'd just find a different program. Guess Microsoft lucked out this time.
Tuesday, April 17, 2007
Posted by Jason Dunn in "Zune Software" @ 05:00 PM
"I wrote up my impressions of the Zune a while back and have used it on and off since that time. Recently I was asked to review the PQ DVD to Zune Video Converter Suite (review coming soon). This forced me to get a Zune connected up again. Does Vista play well with the Zune? Read on. I first plugged the Zune directly into the Vista box. I figured since Vista was new and the Zune was new, it should either recognize it right away or at least go to Windows Update and grab the latest drivers. Well, I was wrong..."
That's a quote from Joel at Geek.com, and he shares his experience
setting up a Zune on Vista. It seems like things still aren't quite right with the Zune, and Joel is right: with Vista the experience should be even more seamless than under XP because both are shiny and new - or maybe that's the problem. I set up my Zune on a Vista computer last month, and it worked nicely enough - though I knew to install the software first. Have you had trouble with the combination of Zune and Vista?
Tuesday, February 27, 2007
Posted by Jason Dunn in "Zune Talk" @ 09:00 AM
Now that I've got my machines all running Vista nice-and-pretty, I went to Zune.net and downloaded the Zune desktop software to install. I ran the installer and it said it was checking for a software update. I chuckled because of course I had the newest version, I just downloaded it right? Wrong. It found an update to the software and proceeded to download it. Why Zune.net wouldn't have had the most up to date version of the software is beyond me, but there you have it.
After that, it proceeded to install, coming to the point where it says "Scanning for Device". At that point I connected my Zune to this system for the first time, expecting it to be detected and go from there. The device was identified by Vista, and it said the drivers were installed successfully. The Zune software installer, however, didn't acknowledge that it was connected. The Zune is connected to the back of the PC, not through a hub. This is a very stock install of Vista Ultimate with only a handful of third party programs installed: SnagIt, AnyDVD, FolderShare, MediaMonkey, and Flash. That's it. So why would the software have so much trouble? I left it on the "Searching for Device" phase for about 20 minutes, then gave up. When I disconnected the Zune the software gave me a pop-up error message stating "It is not possible to change the sync settings at this time. Please try again later." The software installer then said "TypeError: Invalid procedure call or argument [Hint] GetDevice." Gee, that's user-friendly.
At that point it continued onward and scanned my library. The process was a little slow, but then again it was scanning 15,500 pictures and a little over 15,000 songs. After the process finished I connected my Zune and created a new partnership with the software. Everything went smoothly, and my Zune is loaded up with music now. They still haven't added any sort of "smart sync" based on adding photos taken in the last 30 days for instance, but someday I hope they'll go that route.
Tuesday, December 19, 2006
Posted by Jason Dunn in "Zune Software" @ 11:31 AM
If you fire up the Zune desktop software, it should detect that there's a new version of the software available for download. I did the update and it went smoothly - the download took perhaps 30 seconds, and the install took a few minutes. Unfortunately, it demands a reboot - wasn't there some initiative inside Microsoft to cut down on the number of reboots that software requires? I'm in the midst of burning a DVD with my Windows Media Center Edition 2005 machine, so I can't reboot just yet. Anyone else gotten further than me care to report in on what's new in this version? I couldn't see any notes about updates during the process.